Privacy Policy

Last updated: 2019-11-02 07:23:27

This Privacy Policy explains how New Wave Solutions (NWS) collects, uses, stores, shares and otherwise processes and handles your personal information; this Policy is applicable to but is not limited to, all of our Deliverables and Services, which includes this website. We value your trust very highly, so we take your data privacy and security extremely seriously. Please read this Privacy Policy carefully before using the New-Wave-Solutions.com Website (the “Website”) operated by Andrew Kitchner (“us”, “we”, “our”) as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.

Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.

By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.

What information may we collect and store

Purposes of collection of the information

Consequences of withdrawal of consent or failure to provide information

We receive and store any and all information that you enter on this Website or provide to us by any other form of communication, including, but not limited to: electronic mail, regular mail, and phone calls.

The information that we collect and store includes information that may be used to identify you.

Information that we collect and store

Purposes of collection of the information

Consequences of withdrawal of consent or failure to provide information

Name

We need to use your personal information to perform our responsibilities under our contract with you and to provide you with tools and services. Or we have a legitimate reason to collect and use your personal information. For example, it is in our legitimate interests to use usage data including your personal information to improve our products and services; to tell you about changes to this Privacy Policy and other policies; to tell you about new products, services and events or changes to our products, services or websites; for business reasons (for example to develop and expand our business); and to tell you about offers or promotions we are running.

We will not be able to create a client account for you.

Mailing Address

We need to use your personal information to perform our responsibilities under our contract with you and to provide you with tools and services. Or we have a legitimate reason to collect and use your personal information. For example, it is in our legitimate interests to use usage data including your personal information to improve our products and services; to tell you about changes to this Privacy Policy and other policies; to tell you about new products, services and events or changes to our products, services or websites; for business reasons (for example to develop and expand our business); and to tell you about offers or promotions we are running.

We will not be able to contact you by mail.

Billing Address

Billing details: If you use a credit card for billing, our credit card processor may collect information such as the cardholder’s name, billing address, email address, credit card number, expiry date and credit card security code.

We will not be able to process any payments

Credit Card Number

Billing details: If you use a credit card for billing, our credit card processor may collect information such as the cardholder’s name, billing address, email address, credit card number, expiry date and credit card security code.

We will not be able to process any payments

Expiration Date

Billing details: If you use a credit card for billing, our credit card processor may collect information such as the cardholder’s name, billing address, email address, credit card number, expiry date and credit card security code.

We will not be able to process any payments

CVV

Billing details: If you use a credit card for billing, our credit card processor may collect information such as the cardholder’s name, billing address, email address, credit card number, expiry date and credit card security code.

We will not be able to process any payments

Email

We use contact information to execute client contracts, to improve our products and services; to tell you about changes to this Privacy Policy and other policies; to tell you about new products, services and events or changes to our products, services or websites; for business reasons (for example to develop and expand our business); and to tell you about offers or promotions we are running.

We will not be able to contact you by email

Phone

We use contact information to execute client contracts, to improve our products and services; to tell you about changes to this Privacy Policy and other policies; to tell you about new products, services and events or changes to our products, services or websites; for business reasons (for example to develop and expand our business); and to tell you about offers or promotions we are running.

We will not be able to contact you by phone

Username

This information is only collected if you have a client account with us.

We will not be able to setup or recover your account

Password

This information is only collected if you have a client account with us.

We will not be able to setup or recover your account

Other

NWS collects information shared with us through or in connection with, but not limited to, this website, events, conferences, professional services, onboarding processes, client engagements, survey and assessment tools, workplace accreditations, business development activities, and the completion of services and deliverables outlined the relevant statement of work.

The consequences of withdrawal of consent, or failure to provide information will be case dependent. Please contact NWS for more information.

Cookies

A cookie is a small piece of data sent from a website and stored on your computer by your web browser. The file is added once you agree to store cookies on your computer or device, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow sites to respond to you as an individual. The Website can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

This Website collects cookies and may use cookies for reasons including, but not limited to:

  • Analyze our web traffic using an analytics package.
  • Identify if you are signed in to the Website.
  • Test content on the Website.
  • Store information about your preferences.
  • Recognize when you return to the Website.

Overall, cookies help us provide you with a better Website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This setting may prevent you from taking full advantage of the Website.

 

Children’s Privacy

This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 13 send personal information to us, we will use that information only to respond directly to that child to inform him or her that they cannot use this Website.

 

Analytics Programs

This Website uses Google Analytics and other analytics programs to collect information about you and your behaviors. If you would like to opt-out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.

 

How may we use your information

How NWS uses provided data is largely outlined previously in this Privacy Policy. Use cases for such data extend to, but are not limited to, performing contractual obligations, engaging in marketing activities; providing support services (e.g. processing and responding to customer or user inquiries and requests), to improve our products and services, to tell you about changes to this Privacy Policy and other policies, to tell you about new products, services and events or changes to our products, services or websites; for business reasons (for example to develop and expand our business), to tell you about offers or promotions we are running, onboarding and reporting processes, and to enforce our terms of service.

 

Sale of your information

We do not and have never sold any personal information.

 

With whom we share your information

Your information will only be shared and used in accordance with this notice, and where an agreement is in place to ensure that your information is protected. We won’t sell your personal information without your consent. We leverage the software services of our trusted business partnerships to aid in processing data. All such partners are expected to provide such assistance based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures. Any processor or partner that we retain is not allowed to use Personal Information they receive from us for any other purpose than to perform the contracted services we have contracted them to perform. There may be situations where we use data processors – companies who act on our behalf – to process your information for us. These processors can only use your information in accordance with our instructions and for the purposes outlined in this Policy. For example, we will share your information with a finance company for the administrative purposes of providing you or your organization credit facilities, as well as making sure information is accurate, up to date and to enable business planning and continuity.

Other than as set out above, we will notify you when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.

 

Information retention

We have reasonable and appropriate physical, electronic, and managerial procedures in place to help safeguard your personal information. However, you should know that no company, including NWS, can fully eliminate security risks associated with personal information. To help protect yourself, use a strong password, do not use the same passwords to access your NWS client accounts that you use with other accounts or services, and protect your user names and passwords to help prevent others from accessing your accounts and services. We retain the right store any and all of the information that has been provided to us. Collected information may be stored on your computers, on your mobile devices, or on our encrypted servers in California, and may be transferred to, accessed from, or stored and processed in, the United States and other countries including but not limited to Ireland, the United Kingdom, France, Germany, Sweden, the Netherlands, Australia, Singapore, Japan, India, and China, and any other country where NWS or its service providers maintain facilities or support centers, including jurisdictions that may differ in privacy laws, which may or may not provide equivalent equal protection compared to those provided in your home country. However, we will protect all personal information we obtain in accordance with this Privacy Policy and take reasonable steps to ensure that it is treated lawfully. Also, our website may use various software technologies including “cookies,” “web beacons” and “pixel tags”, which would be stored in visitors’ computer browsers for their preferences. In certain circumstances, we may retain your personal or client information after you have closed your account or are no longer actively engaged with NWS. For example: • We may retain your account information after you have closed your account so we can send you information about products, services, and publications we think you may be interested in. You can “unsubscribe” to receiving such messages or tell us you are no longer interested • We may retain your personal information in order to protect our legal rights, or those of third parties, or to comply with the law; and • We may retain personal information about how you have used our products and services in order to improve and develop our business. • If you purchase products or services from us, we may retain your personal information for as long as we need to in order to provide you with customer service, or for compliance purposes, for example, in order to comply with our record-keeping requirements. • NWS may also use and share aggregated, non-personally identifiable data for research, external training and marketing purposes.

 

Third-Party websites

This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators. NWS collects data necessary to provide the services and deliverables as outlined in a Client’s Statement of Work. These include, but are not limited to, the administration of employee surveys, conducting statistical analyses, and creating Client’s Diagnostics Reports. For such services and deliverables, we leverage the software from two proven and trusted providers, Qualtrics and Tableau. These partnerships exist to assist NWS in delivering high-quality solutions, services, and support in a timely manner to our Clients. These third-party partnerships are exclusively for licensed access to their software. NWS limits the scope of these partnerships because we do not want or allow any third-party employees to share, access, or even see Client data. NWS maintains Data Privacy Agreements with these third parties, and while these agreements align with this Data Privacy Agreement, there can be discrepancies. Third parties whose software is used in connection with NWS, such as Tableau and Qualtrics, may have practices that differ from this Data Privacy Policy. Therefore, Clients should be mindful that this Data Privacy Policy does not necessarily carry over to directly apply to all third parties. Due to this, we encourage you to review their privacy policies to understand how they use your information, as NWS cannot be responsible for their activities. Survey distribution, participation, and data collection are all processed using the software and services of Qualtrics, a FedRamp authorized organization. FedRAMP is the gold standard of U.S. government security compliance, with over 300 controls based on the highly-regarded NIST 800-53 that requires constant monitoring and periodic independent assessments. More information is found at https://www.fedramp.gov. Qualtrics is now ISO 27001 certified. More information is in their security statement https://qualtrics.com/security-statement. Tableau compiles and process survey data, and personal information when relevant, in support of its mission to help people see and understand their data. Tableau works to keep personal information confidential and secure and does not sell any personal data. Reporting of survey diagnostics will be made accessible through Tableau’s secure licenses, accessed through NWS’s Client Portal. More information about Tableau’s procedures can be found within Tableau’s Data Privacy Policy.

 

Do Not Track Signals

Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. We support Do Not Track (“DNT”). You can enable or disable DNT by visiting the Preferences or Settings page of your web browser.

 

Opting out of us collecting personal information

You may opt-out of us collecting your personal information at any time by not inputting data into our website.

 

Your rights

You have the following rights and may exercise them at any time by emailing us at contact@new-wave-solutions.com Please note that we may ask you to verify your identity before we can exercise any of these rights.

  1. The right to access your information. You have a right to access any information that we may have collected on you. You can request copies of information that we have on you in a structured, commonly used, machine-readable format.
  2. Information transmission. You have the right to ask us to transmit your personal information that we have collected on you, to another provider (where technically feasible).
  3. Rectification of information. You have the right to request that we amend any of the information that we have collected on you.
  4. You have a right to withdraw your consent to processing of your data.
  5. You have a right to request that we restrict the processing of your data.
  6. You have the right to request that we delete all or some of the personal information that we have collected on you.
  7. You have the right to lodge a complaint regarding our collection, sharing and processing of data with competent authorities in the proper jurisdiction.

Location of Data Processing

Collected information may be process on your computers, on your mobile devices, or on our encrypted servers, and may be transferred to, accessed from, or stored and processed in, the United States and other countries including but not limited to Ireland, the United Kingdom, France, Germany, Sweden, the Netherlands, Australia, Singapore, Japan, India, and China, and any other country where NWS or its service providers maintain facilities or support centers, including jurisdictions that may differ in privacy laws, which may or may not provide equivalent equal protection compared to those provided in your home country. However, we will protect all personal information we obtain in accordance with this Privacy Policy and take reasonable steps to ensure that it is treated lawfully. Also, our website may use various software technologies including “cookies,” “web beacons” and “pixel tags”, which would be stored in visitors’ computer browsers for their preferences.

 

Data Protection Officer

Our Data Protection Officer is Andrew. The contact information for our Data Protection Officer is as follows: andrew.kitchner@new-wave-solutions.com.

 

Changes to Privacy Policy

We reserve the right to amend this policy at any time without any prior notice to you.

 

Questions

If you have any questions about this Privacy Policy, please contact us at contact@new-wave-solutions.com.

 

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